Convenient shopping, new and exciting products, and exceptional service.
Home / Policies

At Cafe Chairs Sydney we take the utmost care to select commercial furniture which looks good and is practical while paying particular attention to the details and processes which define quality. Our furniture collection is constantly evolving to make it suitable for a wide variety of public and domestic spaces.

Our objective is to provide a great shopping experience with exciting products and exceptional customer service. However,  to ensure the longevity of your products and to enjoy them  to the full, please take a moment to read our tips on furniture care as detailed below, together with the conditions of the warranty that accompanies all of our products.


To ensure your furniture remains in tip top condition we suggest that you carry out regular inspections. Get into the habit of carrying out weekly checks, paying particular attention to the joints, swivels and welds which absorb most stress as well as ensuring there are no screws, glides or bolts missing. Tighten and clean all screws and bolts and apply grease if necessary. If you need to replace any components then only use original parts and attach them in exactly the same way.

The Australian sun is particularly harsh and leaving anything exposed 24/7 will result in fading, in order to get the best results from your furniture you should keep it under cover. Left to the elements everything no matter the quality will fade especially bright colours such as red, orange and yellow etc. UV treatments will only slow the fading process not eliminate it so please take care of your new furniture.

If any item is showing signs of stress fatigue then you need to take it out of service and notify us right away. If you continue to use the product then you do so at the purchaser’s risk and this action will invalidate the warranty.


All of our products are sold with a 12 month warranty with the exception of those products listed below.

The Specta chairs and Premium café chairs with arms are supplied with a 3 year warranty against faults arising from defective workmanship.

All Werzalit and Isotop table tops are supplied with a 2 year warranty. 

    • While Werzalit and Isotop table tops are weather resistant, they are not made to always be left outside. Being in the weather all of the time weakens the top and can cause the corners and edges to split and/or crack. Leaving your tables outside all of the time will void your warranty.
    • The warranty does not apply to any product which has been repaired or altered in any way, which we consider affects its durability and safety. Neither does the warranty apply to any product which has been misused, neglected, or abused. In addition the warranty will not apply to products which have been damaged through incorrect cleaning methods or have come into contact with abrasive or acidic cleaning agents.
    • Unless the customer has inspected the goods and given written notice to us within two (2) business days of delivery that the goods do not comply with the relevant specifications or descriptions, the goods shall be deemed to have been accepted in good order and condition and no claim for credit, non-delivery, refund, exchange or repair of goods shall be accepted unless notification is made within two (2) days in writing to us.
    • In the event that we accept the return of goods for credit, the customer remains liable for the costs of re-delivering the goods to the warehouse and shall be liable to pay us such costs. If your item is faulty (this includes items damaged in transit), we are happy to refund the purchase price of the item less any freight costs incurred by us. Should you choose to receive a replacement, you will be required to send the item back to us and you are responsible for the cost of the freight for the replacement item.
    • In the event that we otherwise accepts the return of goods for credit, refund or exchange, such credit will endure for a maximum of twelve (12) months from the date of first sale to the customer of the returned goods and any such return will be liable to a re-stocking fee being not less than 25% of the invoice value of the goods.
    • We reserve the option of repairing or replacing any item which is considered defective. There will be no charge for this service provided it is returned pre-paid as stated in our terms of business.
    • At no time will any liability under the terms of the warranty be greater than the value of the defective product. We reserve the right to call upon factory personnel to inspect the product on our premises to determine the cause of the alleged defect.
    • Please note that table tops (including Isotop and Werzalit) are not designed to be stacked for storage purposes on top of each other or upside down since this can lead to damage including scratching and pattern erosion. Any tables thought to have been stored this way will lead to the table top warranty being declared void.
    • Universal screws are provided with some table bases as a matter of courtesy. Therefore it is extremely important to take care if you choose to use these screws to attach the base to your table top. Since tops vary in thickness should the screws go right through the table top, any damage will not be covered by the warranty.
    • Unless we have given approval in writing prior to repair we will not reimburse the costs of any field repairs that have been carried out by non-certified or pre-approved technicians.
    • The warranty does not include upholstery regardless of whether it is supplied by us or is the customer’s own material. However, please be aware that many upholstery mills provide their own warranties.
    • Should you store or use your furniture near a beach or ocean then the salt air may cause corrosion in the metal, this is not a manufacturing issue and therefore not covered under warranty. Even galvanised or aluminium products will show signs of corrosion under the right conditions.
  • We reserve the right to make changes in the colours, dimensions, specifications, materials and design of products at any time and without prior notice. We also reserve the right to make such changes without the obligation of providing similar revisions/modifications to products which have been manufactured earlier.

Our aim to provide customers with top notch products at affordable low prices. To put our money where our mouth is, we’re more than happy to price match any product that a customer believes they have found cheaper elsewhere, on the proviso that:

It is a regular price and not a special offer

Any competitor’s price quote for a specific product must be their regular selling price and not a special offer or sale price.

The product must be the same or a close match

We’re happy to match the price of any product found cheaper provided that it is the self same product or at the very least of a similar quality or level of workmanship.

A quote is given in writing

The quote from the competitor must be put in writing and should not be more than 7 days old.

If you have any queries or concerns regarding our price match guarantee then we’d be pleased to hear from you. To get in touch call on 0481 133 321 or send us an email to [email protected]


Please be aware that while we do our best to provide accurate pictures of our products, due to different operating systems and monitors, colour may vary slightly to those shown.

No Credit

Payment is accepted by means of cash, credit cards and company bank cheques only. We cannot give credit or accept COD.

At Cafe Chairs Sydney, we’re committed to delivering the very best service that we possibly can and that means convenient shopping, new and exciting products, and exceptional service. In order to enjoy and indeed get the most out of the products that you buy from us, we’ve put together some quick tips for general furniture care. Also, we’ve provided a list of guidelines for furniture warranties and would recommend that all our customers have a quick read through and familiarise themselves with them.

Thanks for taking the time to read our policies.
Kind regards

The Cafe Chairs Sydney Team