We’ve put together a list of our most frequently asked questions but if you can’t find an answer to your particular question then please just give us a call on (02) 8379 7737 or drop us an email to: [email protected]

General Information

Q  What are your opening hours?

  • Monday: 9am – 5pm
  • Tuesday: 9am – 5pm
  • Wednesday: 9am – 5pm
  • Thursday: 9am – 5pm
  • Friday: 9am – 5pm
  • Saturday: By Appointment
  • Sunday: Closed
  • Public Holidays: Closed

Q   Do you sell to the public?
A   Yes. Although businesses make up the majority of our customers we’re more than happy to sell to the public too.

Q   Can I pick up from your Sydney showroom?
A   No. We do not offer collection from the Sydney showroom any longer, as there is no storage facility available.

Customers please note: Sydney is a showroom only. All stock is dispatched from our distribution centre in Brisbane.

Product Quality

Q   Is your furniture intended for commercial use?
A   Yes, all of our furniture meets commercial grade requirements.

Q   What about a warranty on products?
A   All of our products are supplied with a product warranty which is detailed in our Policies Section.

Q   What does AFRDI tested and certified mean next to a product?
A   The abbreviation stands for Australasian Furnishing Research and Development Institute. When you see these letters next to a product you can be assured that it has undergone rigorous performance testing to meet the standards of the AFRDI and is therefore a good indication of its quality.

Product Information

Q   Will I need to assemble your products?
A   Many of our products are supplied fully assembled while some require the minimum of assembly. If you’re at all unsure, then please don’t hesitate to contact us for more information.

Q   Do your table tops include pre-drilled holes?
A   No. We have deliberately omitted holes so that the table tops will fit any base of your choice.

Q   Are your table bases supplied with screws?
A  All our bases come with screws, but the customer will be required to purchase screws for any of Flat Technology bases.

Q   How do I go about assembling my tables?
A   Assembly instructions are included with most of our furniture so please read these through carefully before starting any assembly. We’re also hoping to soon have some video tutorials for customers to follow. Video tutorial here.

Q   What about bar stools? How do I know what size to buy?
A   Your choice of bar stool will be determined by the height of your table or bench so make sure that you measure it before ordering. As a rule of thumb anywhere between 90-100cm would be best served by a 66cm stool. Tables and benches over 100cm in height are best suited to a 76cm stool.

Delivery & Shipping

Q   What parts of the world do you ship to?
A    We only ship to Australia and do not ship internationally.

Q    What is the charge for shipping?
A    We do all we can to get the best possible quote for you by working with a variety of freight carriers. Ultimately the cost will depend on the size of your order and your location. If you are located around Sydney, we have a flat rate $59.40 shipping fee (Furniture only, equipment not included). Please note that this only applies to select suburbs.

Q    How long will my order take to arrive?
A    Shipping times vary according to the destination. If you need more information please contact us.

Q   Do you have a warehouse that I can collect my stock from?
A   Yes. Please be aware however that our distribution centre is located in Brisbane so you may not be able to take your stock with you on the same day that you order it.

Q   Should I do anything at the time of delivery?
A    Check for any missing items or damaged goods once you receive your delivery. You MUST make a note of any damages on the Bill of Lading otherwise we can’t be held responsible.

Q    What is your returns policy?
A    In the event that your item is faulty (including damaged in transit) we’ll be happy to refund the purchase price less the cost of any freight charges that we have incurred. Should you want a replacement then you’ll need to return the item to us and bear the cost of any freight charges for the replacement item. We can’t offer refunds just because you’ve changed your mind.

Payment

Q   Do the furniture prices on your website include GST?
A   Yes, all of our prices reflect GST.

 How can I pay?
A   We accept Paypal and credit card payments over the phone as well as bank transfers. Please note that there will be a 3% surcharge should you choose to use American Express.

 What does “Paypal verified” mean?
A   Cafe Chairs Sydney is a verified Paypal seller. This means that we have passed a series of identification and security checks carried out by Paypal in order to complete the verification process. This in turn means that you can shop online with us with complete confidence.

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